First let me say thank you for all you did to help us find our dream home here in Nocatee. You treated us with kindness and dedication to helping us find the exact home we were looking for. From the first meeting to signing the contract, you went above and beyond in our home buying experience. You went the extra mile to ensure that we felt comfortable in our decision. Looking back, it was such a fun and exciting experience.
Thank you for all that you did for our family.
My husband and I would like to share our experience with you regarding the warranty process from the time we purchased the home until the one year warranty period ended. I will say that I am not one to give easy praise when not deserved, so for me to write this testimonial means that Providence Homes warranty department has gone above and beyond my expectations. I have purchased other homes that were new builds over the years and have never had service like this before.
We were met with a pleasant and professional warranty supervisor, Kristy Bell. She explained the entire process to us and went thru each room and in detail explained how to maintain, care for, and clean appliances, floors, AC unit maintenance etc. She has a whole packet put together for us so we can refer back to all of the various parts of our home should it be windows, counter tops, tile grout and more. It was very thorough and she answered all questions that we presented her as well.
We then went thru the home to see if we had any issues presently and then she stated that we again would review this at the end of the first year. We had a few minor issues such as touch ups in the paint, nail pops, a failed seal in one window and cabinet door damage. She lined all of the subcontractors up for us and we had all of the issues addressed in a timely fashion and around my work schedule. Each subcontractor was professional and respectful of my home by being careful not to hit walls with equipment they were bringing in and to use shoe covers over there boots or to remove them without being asked to do so. That was very appreciated as I stated before that I can be a person who is picky and I pay a lot of attention to detail. This is also why I enjoyed working with Kristy, as she understood how I was and made sure all work was done to both of our satisfactions.
For the year warranty inspection, Kristy again not only was on time, but early for the appointment. She and I went over a few more minor finds over the year and each and every one was addressed and repaired. Kristy also was here to meet with the subcontractors and directed them to the various jobs to be done. She kept excellent notes so she was prepared to instruct them what I wanted to be fixed. I was happy that I did not have to look their job over as she did and pointed out that some needed a little more attention before completion. I was also impressed that a few subcontractors showed me a couple of things that I did not notice and said that they would also repair that. (One was a roof shingle issue that they came back to do and another was a cracked cabinet door).
Kristy kept us up to date on when people would come out for the repairs via email. She also gave us her number if we had any questions or concerns. Kristy is an extremely professional warranty supervisor, who is also polite, respectful and personable. She has done an exceptional job in helping us get the repairs done and she represents the Providence Homes Warranty Department with great pride.
We have enjoyed this experience and would be happy to speak with any potential buyers to share our thoughts both on the great build, energy efficient home and the excellent staff in the warranty department that supports the builder.
We just wanted to reach out and let Providence know how appreciative we are of the great service provided by Adam Pogachnik.Adam has been working with us since September 2017, and is still making himself available to us even though we closed the beginning of March this year. He has been top notch all the way, far exceeding our expectations, and is an all-around great guy. We're very happy he was assigned to our build and we're extremely grateful he has made sure to be there for us afterward as well.
We hope Providence realizes they have such a great employee in Nocatee!
We wanted to report on the wonderful service we received from Robin in the design center. She was easy to work with, helpful when some issues came up after visiting the design center, and all around just a wonderful person!
We wanted to let you know what an exemplary experience we had with Adam as our Superintendent. He was always punctual in returning emails, thorough in his explanations, and we loved the fact that he sent weekly updates. Specifically sending pictures of anything new that happened within the home. He was always willing to meet us at the house if we had questions about anything and he was an all-around pleasure to work with.
Respectful, sincere and competent in his knowledge of the entire home experience. We would recommend Adam and Providence to anyone who inquires.
Thank you and have a wonderful Holiday.
"Erik was a great Realtor to work with. He was very kind and professional throughout the whole process. He was never pushy but always eager to give us helpful information and answer our many questions. He provided us regularly with updates and went over and beyond what we had expected him to do. Overall it was a true joy to work with Erik and the whole Providence team!"
Hi Providence Homes Team,
As the customer of any type of service work, rarely do we customers deal with folks that do everything right. In fact, I think most people's customer service experiences border on the edge of mediocrity. But we found someone who finally bucked the trend. What a refreshing delight it was to work with Kristy Bell in the Providence Homes warranty department.
Aside from her kindness, ability to relate to our needs, and empathy, Kristy was perhaps the most knowledgeable, jack-of-all-trades tradesperson I've ever met. Not only has she seen it all, but there's a good chance she's done it too. Her passion for the industry and eagerness to constantly learn more manifests in a superb combination of customer service and get-it-done-right attitude.
In an OCD household like ours, Kristy was keenly aware of what needed to be done, how to handle it, and how to somehow keep things tidy throughout the process.
Kristy also has a wonderful attitude & disposition that can seemingly mesh with all people and personalities - from the demanding customer to every type of tradesperson with whom she works, Kristy develops a relationship of mutual respect that encourages great results and customer happiness.
She follows-through on everything, addresses warrantable flaws the customer may not have seen, and somehow manages to do it all with a genuine smile. Kristy cares about her work, she cares about her customers, and she cares about her company. She is nothing short of the consummate home warranty professional.
Shifting gears a bit, we also have had a wonderful experience interfacing with Nova Taylor. Nova responded promptly to all our emails and requests for information. She confirmed that appointments were set and when each tradesperson was scheduled to be in our home, and I could tell that she treats Kristy Bell the way any good employee should be treated: with respect. I also appreciate that Nova may have OCD as bad as me. In a role like hers, attention to the tiniest details are imperative, and it's apparent that Nova does it quite well.
Rob & Krissy Kinker
To whom it may concern,
I would like to take a few minutes and share my amazing experience buying a home from Providence Homes. More specifically, my interactions with Erik Head and Jack Dycus.
By the time we made it to Providence Homes and spoke with Erik Head, my wife and I had already visited Nocatee three times and had talked with dozens of agents and had seen at least 50 different houses. We thought there was nothing new to learn about homes or Nocatee. Well...that was not the case. Erik Head welcomed us as if we were family right from the start. He was clear not only did he know everything about Providence Homes, but he was 100% certain there was no better home for us. Within minutes, my wife and I knew we were going to buy a Providence Home...but which one? Erik spent time with us asking questions about what are needs were. It didn't take long before he took us to a house being built that fit our needs. It was perfect.
If there is one thing that is more stressful than buying a home...it would be buying a home when you live 12 hours away. I'm pretty certain we asked in the neighborhood of 300 questions of Erik. Each time...without fail, he answered our questions and calmed our concerns. Every time we visited Nocatee, Erik made time to meet with us and catch us up on what was happening with our home. I would go as far as saying Erik was as knowledgeable about the talking points of Providence Homes as he is with the construction and construction phases of the homes.
Erik made the entire home buying process enjoyable. If I had the money...I would buy another home from Erik. Since I don't I plan to send all of my friends to him.
Jack Dycus continued where Erik left off. Not sure if we were the first family he did an initial plans review with over the phone or not...but we couldn't tell. Every time Jack called us to update us on the construction status, he made sure we understood what everything meant and took the time to answer all of our questions. By the third phone call I felt Jack was more like a family member checking in on my house and sharing the information, than an employee being paid to do so.
Jack made it clear from day one that if there was something he wouldn't like in his own house...then it wouldn't be good enough for our house. Jack met us at our home every time we flew down from Maryland. Each time he updated us on the status and what was next. During the final walk through he assured us the items we identified as needing fixed...would be in fact fixed by closing. Additionally, his knowledge and experience really helped when he walked us through the house and explained how everything worked.
By the end...I really felt as if Jack would at my house once we moved in with a welcome to the neighborhood gift...at the very least he would be a regular friend who would come over and help us with any 'construction' type things.
In short...my wife and I can't imagine buying a home with any other builder.
To whom it may concern,
In my professional career, I have spent 15 years working with the building science community. I understand the elements that make a home energy efficient. When my wife and I begin looking for a builder to build our home in the Jacksonville area, finding a builder who built to energy star standards was a priority. A home built to Energy Star standards is not only energy efficient; it possesses a healthy living environment that creates a more comfortable home. We invested a lot of time in researching area builders and visiting models. From the moment we walked into the Providence model, we could feel the difference. The home felt different. There was a consistent temperature throughout, the quiet environment of the home was noticeable, and I did not feel the sun's radiant heat coming through the windows. These are all characteristics of an Energy star, healthy home.
We have not been disappointed in our purchase of a Providence Home. It possesses the qualities of energy efficiency and is a healthy indoor living environment. Our home is healthy, comfortable, quiet, and energy efficient. It is the largest home we have ever owned but our monthly energy bill is the lowest we have ever had. Thank you Providence Homes for building us an Energy Star Home!
David and Elise Thornton
Dear Providence homes,
Now that my wife and I have somewhat settled into our new home after closing on July 14th, we wanted to take a moment to send you a special note about our experience, specifically in relation to our service from an outstanding individual Adam Pogachnik (Construction Superintendent), whom oversaw the construction of our new home.
Let me start with, this was not our first new home construction, but it was very different in MANY ways than my first experience, especially with the fact that my wife was in New Jersey, while I was here in Florida.
This feedback also comes with a lot of information and dialog with people in the Outlook and the Crossings feedback. It is very very clear that the experiences of new home buyers have little to do with the company (Cal-Atlantic/ICI/David Weekly/Providence) and a TON more to do with the hands on experience of building the home, and that comes down to the Construction Superintendent. In our specific case, we had an absolutely overwhelmingly positive experience building our home with Providence, and I'm certain that had 60-70% to do with working with Adam, and I will give the rest of the credit to the design staff whom were also great with us, and the Sales team whom always helped us with whatever questions we had.
1. Engagement: Adam made us feel like we were an integral part of the construction process, this started with the in depth walkthrough, and the feeling he gave us that we could contact him about/ask him about anything.
2. This continued with the "Monday morning update" - where we would get pictures every week of what was ‘new' with the house, and a ‘trades update' as to what we could expect that week. (Especially for Jennifer, being out of state, this made her feel much more connected to the new home construction process)
3. Since I was living in Jax, I had the opportunity to stop and see the house almost weekly, and I had plenty of questions that Adam had no issue with getting back to me promptly with responses.
4. When it came time for the walkthrough, no item we had a concern with was overlooked.
5. And once we were ready to close Adam very promptly took care of the "closing list" items.
6. Throughout the entire process, we knew what to expect and when to expect it. Key to good customer service is communication, and Adam has a great communication plan that he executed to perfection.
If anyone asks us who our builder was, we very proudly say Providence Homes! And whenever I see someone at the model, I always tell them to request Adam as their Job Super and they won't be disappointed!
One point of constructive feedback I would give is Adam knew I was not happy with the Listello in both Bath 2 and 3, bath 3 was taken care of perfectly, bath 2 was improved, but it wasn't the quality it should have been. That item is now on my Warrantee list, and I really wish he had taken action to get it rectified before closing. But in the grand scheme of things, for only one item to be not right in the delivery of a home this size, I consider it to be a minor blemish on an otherwise perfect experience.
So in closing, Adam was great, and made our experience of buying with Providence Homes a very good one.
Danny and Jennifer Triepke
To whom it may concern,
I just wanted to take the time to say Thank You to your staff for making my recent sales experience with Linda and Rob Jodrie such a pleasant one. From the beginning, Gen O'Dell was very helpful and willing to stay late to write up their offer the Saturday before Easter. She's was great communicating with my Buyers throughout the sale as well. Our biggest surprise was when the offer was accepted on Easter Sunday afternoon by Providence's management.
I also want to compliment Adam Pogachnik who did a great job during the initial orientation (walk-thru) with the Jodrie's and me as well as the final one with me alone since they could not attend just before closing. Adam seems to really love what he does and working for Providence...it shows in his knowledge and enthusiasm with the customers.
All in all, after a year of diligently searching for the perfect home for Linda and Rob, I believe we found it and they will be extremely happy with their new home in Markland. Needless to say, the quality of the construction of the home and end result speaks for itself.
Thank you again.
Apologizes for the delay in sending this note out, especially after we closed a month ago, but wanted to send a big thank you and express how grateful both Jennifer and I are to you both as well as the entire Providence team (I know there are a lot of folks that make this happen more than you both).
As you fully know that building a new home is a stressful experience and you both made that journey a great experience, especially considering it was our first home that we built.
Erik, we really appreciate the constant communications, updates and special touches such as sending photos during the build process while we were still in CT. You made this process less stressful from the very beginning (from the time we explored the lot and model back in April), until the end. We also really appreciate the card and gift!
Brandon, you made the building process less stressful from the very beginning, from the time we our first walk-through until the final walk-through. We really appreciate everything you did to make the home beautiful.
Thank you for everything! And please send our fondest appreciation to everyone else on the Providence team!
Bryan and Jennifer