Jacksonville's
Hometown Builder

Dear Providence homes,

Now that my wife and I have somewhat settled into our new home after closing on July 14th, we wanted to take a moment to send you a special note about our experience, specifically in relation to our service from an outstanding individual Adam Pogachnik (Construction Superintendent), whom oversaw the construction of our new home.

Let me start with, this was not our first new home construction, but it was very different in MANY ways than my first experience, especially with the fact that my wife was in New Jersey, while I was here in Florida.

This feedback also comes with a lot of information and dialog with people in the Outlook and the Crossings feedback. It is very very clear that the experiences of new home buyers have little to do with the company (Cal-Atlantic/ICI/David Weekly/Providence) and a TON more to do with the hands on experience of building the home, and that comes down to the Construction Superintendent. In our specific case, we had an absolutely overwhelmingly positive experience building our home with Providence, and I'm certain that had 60-70% to do with working with Adam, and I will give the rest of the credit to the design staff whom were also great with us, and the Sales team whom always helped us with whatever questions we had.

1.    Engagement: Adam made us feel like we were an integral part of the construction process, this started with the in depth walkthrough, and the feeling he gave us that we could contact him about/ask him about anything.

2.    This continued with the "Monday morning update" - where we would get pictures every week of what was ‘new' with the house, and a ‘trades update' as to what we could expect that week. (Especially for Jennifer, being out of state, this made her feel much more connected to the new home construction process)

3.    Since I was living in Jax, I had the opportunity to stop and see the house almost weekly, and I had plenty of questions that Adam had no issue with getting back to me promptly with responses.

4.    When it came time for the walkthrough, no item we had a concern with was overlooked.

5.    And once we were ready to close Adam very promptly took care of the "closing list" items.

6.    Throughout the entire process, we knew what to expect and when to expect it. Key to good customer service is communication, and Adam has a great communication plan that he executed to perfection.

If anyone asks us who our builder was, we very proudly say Providence Homes! And whenever I see someone at the model, I always tell them to request Adam as their Job Super and they won't be disappointed!

One point of constructive feedback I would give is Adam knew I was not happy with the Listello in both Bath 2 and 3, bath 3 was taken care of perfectly, bath 2 was improved, but it wasn't the quality it should have been. That item is now on my Warrantee list, and I really wish he had taken action to get it rectified before closing. But in the grand scheme of things, for only one item to be not right in the delivery of a home this size, I consider it to be a minor blemish on an otherwise perfect experience.

So in closing, Adam was great, and made our experience of buying with Providence Homes a very good one.

Best Regards,

Danny and Jennifer Triepke