Hi Erik and Brandon,
Apologizes for the delay in sending this note out, especially after we closed a month ago, but wanted to send a big thank you and express how grateful both Jennifer and I are to you both as well as the entire Providence team (I know there are a lot of folks that make this happen more than you both).
As you fully know that building a new home is a stressful experience and you both made that journey a great experience, especially considering it was our first home that we built.
Erik, we really appreciate the constant communications, updates and special touches such as sending photos during the build process while we were still in CT. You made this process less stressful from the very beginning (from the time we explored the lot and model back in April), until the end. We also really appreciate the card and gift!
Brandon, you made the building process less stressful from the very beginning, from the time we our first walk-through until the final walk-through. We really appreciate everything you did to make the home beautiful.
Thank you for everything! And please send our fondest appreciation to everyone else on the Providence team!
Bryan and Jennifer
To whom it may concern,
I just wanted to let you know that Jack did an incredibly good job on our home. I own a business and work a lot, Jack was very easy to work with and made the process much easier than I expected. He really takes pride in his work; it was obvious from the start. I appreciate his honesty and how he told me how things were going, regardless of whether or not it was on time, although they got my house done in the time. He knew the tradesman working on my house and they were very professional and obviously took the same pride in doing their work as well. I worked extremely hard to be able to build this house for my family, I thought it would be an overly stressful thing to do, but it wasn't. The quality is why I chose Providence and I wasn't disappointed at all. It was better than I could have hoped for!
Jack is a hand on guy, and I really appreciated his hard work in building my family a beautiful home! I'm generally not someone that does this, but I am, because of the outstanding job him and the trades did on my house, and they deserve recognition from me!
I wanted to let you know how grateful we are for helping us find our home. I still can't quite believe that we have a home in Nocatee. We consider ourselves extremely lucky to have met you and how patient you were in showing us home after home in the pelting rain before Hurricane Matthew landed. How many people can actually say that they closed on their vacation home on the eve of a hurricane making landfall!
Thank you for answering all our questions and listening in order tailor the house to our needs. We also appreciate your patience in signing all the documents with two kids running around in your office. We actually hadn't expected to find our house that day but the more we research Nocatee the more we consider ourselves so very lucky to have gotten a home there. We will be there right after Christmas until the first week of January and I'll be in touch.
Have a great holiday with your family.
I do not usually write letters like this one, but it is more than deserved. My parents, Boyce & Joyce Whitener, are 76 and 82 years old and they wanted to move from NC to live near me and my family. Having already built one retirement home, it was not an exciting prospect to build another one. They were set on Del Webb until we happened upon your Addison Park Development in Nocatee. Mark Schirmer showed us around the development and they were sold....we're building a house. Mark has been so unbelievable to my parents, even after the sell. He would see them around the Nocatee Town Center area and always make it a point to say "hello" and check in on how things were going with them and the house.
Secondly, your design team was fabulous and Kelly's patience and enthusiasm for their project made it not so overwhelming.
But the most noteworthy person was the project manager, Adam Pogachnik. He gathered from the beginning that this was a huge undertaking for my parents and included me on every email regarding the building of their new home. If my parents had a question, I would email Adam and would have a response within the hour. His attention to detail was amazing and he truly listened to my parents when they asked a question or brought up a concern. I could faithfully depend on receiving communication from Adam the beginning of each week to let us know what would be happening that week. Additionally, my parents would enthusiastically visit the building site every day and his patience with them is most appreciated! Building this house has been a true joy and it is because you have such competent, caring and dependable people like Adam.
I have and will continue to recommend Providence Homes to anyone who is looking to move to the Jacksonville area.
Patti Whitener Arey
My husband and I just wanted to take the time to brag on Adam Pogachnik. He was our superintendent on our home that we just bought in Twenty Mile and he did a phenomenal job! He always kept in touch, constantly giving us updates and was extremely kind and professional in our face to face meetings.
We were very impressed with him and forever thankful for his diligence in building our home.
Cassidy & Troy Flud
To Whom This May Concern,
We want to thank Cheryl, Brandon, and the rest of the Providence team for a great experience.
My wife and I decided to move to Jacksonville in 2014 to begin our careers and start our family. We met Cheryl during our first attempt at house hunting. The complicated world of home purchase was very tedious for us at that time and so we decided to take a few months off. Six months later, our journey landed us back with Cheryl Hall and Providence. Providence Homes had a great reputation and the floor plan that we wanted. I will be honest, we did not have the best rapport with our realtor; but Cheryl worked with us and guided us through the process. Brandon, our construction superintendent was knowledgeable about our build from foundation to completion. He was open for suggestions and provided timely responses. We were able to close on time with our new home and our 3 month old addition to the family, our son Noah.
Our home is truly Energy Efficient. Once again, we are very appreciative.
The Adeyemo Family
To whom it may concern,
"Our experience with Providence Homes has been nothing short of amazing. From the minute we stepped into the model home and met Cheryl Hall to now - the whole process has been better than we had ever imagined! Every single step has been fun, detailed, and exciting.
Buying a new home - especially one that hasn't been built yet - can be very overwhelming, but everyone we were in contact with made the whole process SO easy. We are a military family and weren't in Florida to witness our home being built, but Cheryl constantly sent us pictures, Brandon would e-mail us weekly to give us construction updates, and Kelly and Donna were always in touch with our interior design questions and concerns. We don't have one regret - everything is perfect in our new home and we are so excited to finally be living in it!"
It is such a pleasure to write something about the Providence Homes experience.
Sales agent Cheryl Hall, Superintendent Brandon Corbitt, and our loan officer over at Prime Lending -Michael Gayda performed flawlessly to ensure that this process was perfect for our family, specifically the walk thru just before closing. Brandon had everything taped off before we even got there on the initial walk. The final walk thru all if the items were complete and the home had been professionally cleaned. It was perfect in every way.
Thank you everyone, and best wishes on continued success.
To whom it may concern,
"As the first buyer in a new sub-division and as someone who had never had a home built before, I went into the purchase with a little trepidation. From the very beginning however, the team at Providence made me feel confident and at ease with my decision. From Erik Head, my salesperson, to Kelly and Donna in the Design Center, everyone I dealt with was friendly, professional and took the time to make the process as easy as possible.
My construction manager, Don, was nothing short of phenomenal. The knowledge that he brings and the care with which he treats his customers are reasons in themselves to trust your new build to this company.
Thanks Providence for building me not just a house but a home!"
We just wanted to take a moment to thank you so much for all your assistance buying our first home. Not only were you very knowledgeable, courteous and professional, you were most importantly extremely patient dealing with our two young daughters during the entire process. It was a pleasure to work with you and you certainly have my highest recommendation to anyone looking for a new home in the area. As the home buying process is often difficult and stressful, you provided great insight to help us make what we truly believe is the right decision for our family.
To whom it may concern,
We want to take a moment to thank the entire Providence team for a great experience with our new home. Cheryl Hall went above and beyond. She was always available to open the house for us, or answer questions. She even sent pictures of the house during each phase until we moved locally. Brandon Corbitt was quick to respond to questions and concerns as well.
Thank you for everything!
To whom it may concern,
Our Providence sales agent Michael Ann was beyond pleasurable to work with in purchasing our brand new home. She did not pressure us at all and made the home building/buying process a breeze. She was reassuring and understanding with all of my many questions and concerns. Most importantly, Michael Ann was very responsive and provided several pictures throughout our building process as we were not local to the Nocatee area.
Jack, our superintendent, was on point as well with his weekly calls updating us on what had happened each week and what the plans for the upcoming weeks were.
I would highly recommend Michael-Ann to anyone looking to purchase a new home.
We were able to gain enough order around the house to host Thanksgiving for a few of our family members. It was very enjoyable and everyone loved our home.
Please find our comments below. This was as short as we could get it :)
We were pleased with our experience during every aspect of our new Providence Home purchase. Everyone we came in contact with was very professional and truly made us feel like we were the most important customer at the moment.
Cheryl Hall took the time to walk us through the Normandy model on Dumfries court in Durbin Crossing and clearly point out whether an option was an upgrade or was standard. She also offered up other ideas with various cost ranges to help us decide on final options. She welcomed our Realtor, Wendy Griffis, and kept her well informed throughout the process.
We had a great experience with Donna Stanton when selecting colors! Her approach to offering the most value came through constant communication with us . Once she horned in on our general likes and dislikes, more and more of her initial suggestions were accepted.
Kelly Hicks was a loads of fun. She had us laughing almost through the entire plan review meeting. After quality checking, she contacted us to let us know an error was made and was corrected. Kelly also helped us work through a design issue with installing the microwave. It turned out beautifully.
Donna Green kept us abreast of the process and we could always count on her to respond to emails.
Brandon Corbitt walked us through our home and showed us the quality checks he performed to make sure all was going as planned. He took good notes and handled anything that we brought up that needed attention.
Most of all, we were so appreciative of the owner who compromised with us when we had delays associated with the sale of our previous home. Many, many thanks to all.
We have been in our home a few months now, and absolutely love it! It was a great experience to work with the Providence team to build our dream home. Mark was amazing and worked tirelessly to help us choose the perfect floor plan for our family, the perfect lot and then some of the fun extras we were able to add that really allowed us to customize our home. Jack kept us up to date on construction progress and was always available to answer any questions or discuss concerns we had throughout the process. He never made us feel like we were being "picky" and quickly addressed any minor issues we had along the way. The entire process went smoothly, the house was finished ahead of schedule, and after closing there literally wasn't anything of note that needed repairs.
We are thrilled with our Providence Homes home buying experience. Thank you for building our gorgeous new home!
Dear Providence Homes,
Robert Lawry was very helpful, informative, professional, and overall very easy to work with during the entire build of our home and we would like you to know that straight from the customer. He should be commended for the extra effort he put forth in doing as much he could, with the constraints and resources he had at his disposal, to make the customer happy and satisfied.
Thank you for building our home and we look forward to making many family memories in it for years to come.
Hope you are doing good and all is well at your end. It's been exactly three months since we occupied our new place and I am short of words to express our wonderful experience in our new home. As I look back the process which started exactly a year ago. Starting with great experience we had in interacting with you right from choosing the model, financial calculations, pricing and revised pricing, customized selections, change orders etc., the endless list. All those interactions and our dialogues were learning itself and most important get to know you, Donna, Johnna, David and Brandon as individuals. Particularly about you, you didn't only sold property but also slowly you became a guidance counselor for us. Thank you for your all help and support.
I am positive with people like you and others around your company would achieve great results and your management will be happy. We look forward enjoying our new home at the same time your help and guidance as necessary. We wish you all the best for your future deals and many happy home owners like us.VC019 Happy New Home Owners!
To whom it may concern,
We just wanted to take a moment to share with you the positive experience we had building our home with your company.
We are extremely happy with our new home in Greenleaf Lakes. Our questions/concerns were always answered promptly. The construction process of our home was also very smooth. Robert Lawry, our construction superintendent was very professional, knowledgeable and ALWAYS kept us updated on the progress of the home. Any identified issues were corrected and he made us feel like we weren't just another customer. Our home was actually completed 2 weeks prior to the estimated date which was a bonus.
You definitely have a great team!
Good morning Charles.
In the fast pace world we will forget our appreciation. But, I wouldn't. I wanted to personally convey my thanks to you, Gen, Brandon and all team members during the build until closing, particularly Gen and Brandon.
FYI...10 years before we built a home in Midwest with a national builder and the process that you have, your team and even sub-contractors are awesome!
Of course there may be few things to be taken care after we start living there.
Thanks & Take care,
We wanted to take a moment to express our sincere gratitude for the customer service, guidance, and overall expertise you all provided during our home building experience.
Initially we selected another builder in the community, however it became very clear early on that this builder would not meet our needs - nor were they following through on any commitments set at contract. We met with Mike Paschall and he walked us through his model and several options. The difference in our experience with Mike and the other builder was night and day! Mike truly knows his product and is able to expertly walk his customers through the options and answer any questions. He has been an absolute pleasure to work with, and has been available to us throughout the entire process. Mike gave proactive updates and made us feel that he was truly invested in building our dream home.
Our experience was very similar with the entire Providence team. Kelly Hicks and Donna Stanton were amazing. During both sessions these ladies helped guide us with selections and changes, sharing their input, but never making us feel pushed into any option. We LOVE the look and feel of our home. Jimmy Littleton walked us through every detail of our home and even spent time with my Dad who was "curious" about everything!
This entire process from start to finish has been exciting and STRESS-FREE thanks to the Providence Team!
We hope you had a great Thanksgiving! Thank you for the information we look forward to seeing the ENERGY STAR results feel free to stop by anytime.
Thank you for going the extra mile through the process of purchasing our new home. The Providence Homes team was always willing to answer any questions without hesitation. Providence Homes stands by their product and gave us comfort and confidence that we were making a great decision by going with them.
Talk to you soon
My home buying experience with Providence Homes was great from beginning to end. I selected my lot and model last August. The timelines (that were shared with me last August) were met every single time. Each appointment including the Design, Floor plan and all of the meetings with the Supervisor were scheduled as planned. The Designer was very friendly, patient and easy to work with. My house was finished ahead of schedule. Most of the items that I noticed during the first walk through were fixed immediately. Woodsmen have been incredible relative to their attention to detail. I am very pleased with the Warranty process as well. I experienced some minor issues with a faucet, the AC and the cabinets and all were addressed immediately, thanks to Nova. I have heard about plenty of challenges with working with a Builder on a new home and my experience has been great!
I will recommend Providence to any friends who are interested in building a house.Thank you!
I'm happy to say that my wife and I have had a wonderful experience with Providence. They have earned our trust by continually exceeding our expectations. What's more, is as we've started to settle into our new home we've become more and more appreciative of the quality of construction. For example, being from the Midwest, when we added a lanai we weren't aware of the different construction options. We learned that it didn't matter because Providence had our best interests in mind, and they included the extra details such as extra concrete work and aluminum kick plates without us even having to ask. The few small warranty calls we had were taken care of quickly and correctly - no haggling, reminder calls, or excuses - just prompt action as promised.
From the sales, to the construction, to the warranty departments, we couldn't be happier with Providence.
We love telling people who built our home. We spent months looking for the right builder and found one to build our dream home by Providence. The reason why we chose Providence is personal service we receive it. Frank, Jimmy, Johnna, Nova, and their recommended Lender Prime Landing represented by David have gone above and beyond to help us out with constructing our dream home and choosing the right lender. We were never made to feel like we were bothering them; even though we had a million questions, literally!
We loved the process we were taken through, choosing the floor plan/elevation; design; closing, even the warranty departments response after closing was awesome. We recommend Providence with their "the star team" to all our friends.
Thank you Providence for building exceptional dream home for us!
I'm sure you remember this was our first new home purchase, of any kind. We were really nervous, but everybody from the sales office, to the building supervisor, to the warranty staff and subs were unbelievably helpful, explaining how our new home worked, and how to maintain it correctly. The thoroughness with which the sales office handled our paperwork and worked with our Realtor was impressive. They were also very patient about the frequent visits to our new home as construction was completed, and answered all of our questions to our complete satisfaction. A small error on the order list was corrected quickly and completely. The small fixes that are necessary with any new home construction were completed quickly, and coordinated expertly, with attention to our busy schedule.
We are so happy with our new home! It's just what we wanted, and the longer we live here, the more we see just how well constructed it is.
Now that my family & I have settled into our Providence home over the last week, we are so excited to have completed this process. The house looks wonderful and we look forward to many years here.
We had a great front end experience with Michael-ann Matchett, who answered our questions timely and always with a smile on her face. We had several revisions on the front end made and she was patient with us.
I'd like to take a chance to also mention our Construction Superintendent, Kevin Bailey. Kevin was a pleasure to work with and still follows up with us now on items related to our home. He fixed every minor issue that we had along the way or gave us a reasonable, timely explanation on why we couldn't fix something. After sending Kevin an email, he would always respond within minutes which meant a lot to us. We are so thankful to Kevin for his hard work, dedication & level of fun that he brought to our building process. I would recommend building with Providence again in a heart beat.Lot 364 Residents 541 Cross Ridge Dr. Logan, Meg, Landon & Jersey :) James
We contemplated numerous factors when deciding on a builder for our new home. Among the most important to us was energy efficiency. We chose to build with Providence Homes because of their commitment to ENERGY STAR® Certification. We are very pleased with our home's energy efficiency and would recommend Providence Homes to anyone looking for an energy efficient home.
Karl & Marice Hague-Crosswater at Pablo Bay
The Team @ Providence Homes was exceptional, especially our interactions with Cheryl Hall who made the entire process seamless and very easy. We appreciate everyone's willingness to listen to our needs and quickly address any questions that we may have had.
We love our new home and would recommend a Providence Home to anyone...you are not only getting a fantastic home but it's backed by a great team!!Many Thanks -
This is my fiancé's and my first house together. We have pretty much dealt with every builder in Jacksonville prior to Providence. Every builder we dealt with was either too expensive for what we wanted, not able to deliver what we wanted, or said they could deliver to earn our business and then just jerked us around. The more we learned about Providence, the better we liked them. Our sales person, Cheryl, was very patient and not pushy at all and took very good care of us in the first stages. Once we got started the whole team was instrumental in the seamless process of building our dream home. Hopefully I don't miss anyone, but everyone from Johnna to Donna (both of them), Jimmy, Kevin, and Mike, were awesome! Needless to say, our house was built without a hitch in about 4 months!
Thank you Providence for making our home buying experience a great one. We now have the most beautiful house in the community!
I would like to take a moment to formally address everyone from Providence Homes and Prime Lending for helping make sure my dream of owning a new home became a reality. Everyone I came in contact with was courteous and professional and for that I am humbled and I appreciate it. Jimmy and his team did an Outstanding job with the construction, drywall inspection, and orientation were great. Jimmy made sure to cover every basis and ensured I understood everything, he didn't make me feel rushed. I would also like to give a HUGE shout out to Michael Paschall, WOW! He was great from day one, I never had to call and ask a status of construction etc. because he was pre-emptive in sending me photos on a weekly basis and keeping me abreast of everything that was going on, especially while I was still stationed in VA. No matter what time or his days off, he made himself available to answer any questions or concerns that I had. He even noticed a discrepancy in my loan amount on the contract which myself and Prime Lending overlooked. Mike was nothing short of spectacular. I am proud to have used Providence and Prime Lending and I will definitely refer Sailors to you if I am ever asked. Thank you for your time and attention, take care and be blessed.
"...from the beginning of the buying process, to the final stages of closing, we found the sales staff and project managers to be top notch. They assisted us every step of the way, paying attention to our needs, and making our purchase as stress free as possible.
We highly recommended Providence Homes to future homeowners."
We are pleased to share with the wonderful experiences we had in purchasing our new home from Providence Homes. Our sales consultant, Mike Paschall, has been consistently friendly and knowledgeable. Mike served as our single-point-of-contact during the entire purchase process. He informed us of the numerous advantages we would benefit from in becoming owners of a Providence home, including the high quality of workmanship and energy efficiency. He helped us identify the floor plan that best fit our needs and walked us through the many different options available. Mike also invited us to tour an inventory home that was a perfect fit for us.
During the pre-closing process, Mike kept us informed about their progress in preparing our home for move-in. He checked in with us every week and answered all of our questions to our satisfaction. He also made himself available on several occasions so we could visit the home prior to closing in order to take planning photos and measurements. On the day we signed our contract, Mike accurately predicted the date on which we would close - only 30 days later.
The Providence team provided us with a very detailed walk-through, and since our purchase, we have had very positive experiences with the Warranty department, as well. As with every new home, there may be a few post-move issues to address. We have had all of our requests replied to promptly and we're very pleased with the repairs and replacements that were made.
Even though our new home is 50% larger than the one we moved from, our energy costs have not increased. The climate is also very consistent throughout our home, both when heating and cooling it. In fact, on a frosty morning, we walked into our unheated garage to find it was a pleasant 65 degrees.
Overall, the construction of our home has been sound and the quality of the materials used in it has been excellent. Given our experience with Providence Homes, we strongly recommend them to anyone looking to buy a great home from great people.
As you may know, we closed yesterday on our new Providence Home in Durbin Crossing. We are thrilled with the quality of the home and really enjoyed working with both Erik and Rob. Erik was very friendly, professional and responsive and helped lead us to a good home site and model choice. Rob made the construction process very easy for us (which isn't so easy to do given we came from out of town) through good updates and great and timely responses to questions all delivered with a good attitude. You are lucky to have these two guys on your team. They are differentiators...
Best of luck with your continued success as you continue to build quality homes in Jacksonville.Best Regards,
I wanted to write a quick note to say how grateful and pleased we have been buying a home through Providence. The whole experience has been excellent, starting with Michael-Ann, then with JT, then Nova and finally Kenny. The whole team has been patient with our concerns and extremely helpful and professional. Although we bought a home, it is people that make it happen and we can't say enough about the experience we had. God blessed us with a home after 10 years of trying to buy one...and we are so grateful he led us to Providence! We would be happy to endorse Providence to anyone looking.
Mike Paschall & Providence Homes,
I would like to take a brief moment to let you know just how wonderful our sales associate (Mike Paschall) was during our home building process. As first time home buyers, with an uncooperative real estate agent & being over 5,000 miles from our build site, we felt very alone in our decision on who to build with, or to even buy a pre-owned home. It was by chance that we met Mike over the phone one evening from Hawaii. We explained exactly what we were looking for, and he got started. He took multiple pictures and sent hundreds of emails throughout our process. The Providence website helped greatly as well, Mike told us we could view the model home from there, and I must have watched that video hundreds of times. We felt so comfortable with Mike and all the footwork he had done, we decided to build and purchase our new home all the way from Hawaii! Having never set foot in Jacksonville, Mike showed us pictures of the area, and let us feel as if we had already been to the lot site. When we arrived to Jacksonville 3 months later, it was great to finally meet face to face. We couldn't have picked a better site for and community for our family, Mike was right on target! Mike always put his best foot forward during the entire building process. I used him as a crutch during the building portion of the home (as home building can get stressful sometimes) and he was always there for us, sending pictures and doing whatever he could to make the process as painless as possible...
Thanks to Mike and all his very hard work during this whole process, we had a great Christmas in our new gorgeous Providence Home! I would recommend Mike to anyone buying a Providence home or any home for that matter. He will always be considered a part of family and is welcomed at our home anytime with open arms! Thanks Providence for keeping up your end of the bargain, and having us in our new home before Christmas!
Thank You Mike, we couldn't have done it without you!
Sue and I had our walk thru with Rob on Friday and we just wanted to tell you that the house and the entire Providence Team have exceeded our expectations. The house looked fantastic and the quality and workmanship are second to none.
With Erik's help and guidance we picked the prefect home for us. No other home we looked came close. Donna held our hands and was patient and helpful beyond words to make sure our selections for our dream home would indeed make it a dream come true.
What can I say about Rob? Our house was built as though he was building it for his own parents. "Good enough" is not in his vocabulary. He is an amazing person and we are proud to know him.
It is such a comfort for us, being 700 miles away, to know that this entire team was made up of such nice, wonderful, caring people who go the extra mile and do the right thing because it is the right thing to do.
We thank you from the bottom of our heart.
I will soon be in my new home 6 months. I continue to be happy with the product that was delivered from Providence homes.
When I was looking for a home in October of 2012, I was looking for a builder that had ready to move in inventory. There were a number of builders in Eagle Landing that had inventory of the type I was looking for. Making the decision was complicated. I finally narrowed the decision to two homes; one was from Providence another from a competitor.
Houses come in so many styles to attract potential customers and I was actually drawn to the styling of the competitor's home. However, once I started to compare the features between the competitor's home and the Providence Home it was much easier to make the final decision.
I was impressed with the energy efficient construction design; the quality of the primary construction, the quality of the inside finishes as well as the decorator selections.
The energy efficiency has proven to be true. We don't have an energy efficient household. I have an elderly mother living with me, so there is someone at home 24/7.
My home is all electric and even with these constant demands my power bill for 2500 sq. ft. has been between $125.00 and $165.00 per month.
You certainly did an outstanding job of bringing all these Providence home advantages to my attention. You knew the product and made sure that I knew what made a Providence home different.
I would certainly recommend Providence Homes to anyone I know looking for a home. If I need another home in the future ( I hope I don't), Providence Homes would be my first choice.
Thanks again Kelly !
David and I just want to take a moment and thank you for your accommodating efforts in designing and building our home. We know we pushed hard to get the home we wanted and at every turn, when you could have dug in your heels and said, "no", you were instead gracious and instrumental in allowing us to pursue the outcome we felt was best suited for our needs.
We appreciate that you allowed all of our change orders and documented them so well, even as time pressed on. It's wonderful that you understood that sometimes we didn't know about an issue in the beginning but you let us act on it when it came to the forefront. For that, and more, we would like to thank you, and your team, but especially you because without your leadership and the guidance that came from your position of "decision making power" none of it could have happened.
Thank you Donna Stanton, for the initial design help you gave us and the extra time you provided in the studio. Some of the decisions you helped us make were very important in our final outcome, among them, the solid wood door upgrade. But more importantly you showed us how to make the best of what was available.
Thank you Erik Head, for sticking with us through the contract phase even though your wife was giving birth throughout the process...Your showing us the flexibility available to us in the structural elements was so key to us making the decisions that would really make this house work for us.
Thank you, Rob McKisick, for having such a good attitude and going with the flow and making everything work and come together in the end. If it was what we wanted you did it. Thank you for allowing us to stay on property and keep an eye on the process; and then continuing to help us, even after closing when you helped us pull some final stuff together for which you really didn't have responsibility. Thank you for addressing all the issues that came up along the way whether you had to or not. Thank you for addressing all the issues from our walk-thru and from our inspections. We really appreciate all you did to get our home built the way we wanted it.
Thank you, Donna Green and the other office staff, for getting us the closing information early. That helped ease our minds about the financial end and to prepare our funds in advance. A great piece of mind was allowed because of this.
Thank you Teri Goodroe for getting an inspector cleared and on property in time for Rob to work his magic.
And David wants to add a thank you for the fireplace, the mantel and the stone installation for which we were allowed to use outside resources to purchase. He loves it.
We love our new home.
We hope to be happy here for all the time allotted to us by God.
May God bless you and your staff and your company and your families, and may you continue to make other homebuyers happy.
Sincerely and with warm regards,
Katherine and David Fries
Dear Providence Homes,
Our first contact with Providence Homes was with Sales Agent, Kelly Hicks. Kelly listened to our needs, found a floor plan that appeared on paper to meet our needs and drove us to visit a home being constructed in another neighborhood. Being able to walk the home definitely helped us in making our final decision to build with Providence Homes and was also helpful in making structural decisions and design choices. We are impressed with the size of our new home, its cost and most importantly the quality!
Communication with Kelly and our builder, Rob McKisick, throughout the building process was extremely helpful and uniquely refreshing. We recommend you to our friends and family and if we ever find ourselves looking for another new home, we would happily build another Providence Home!
I just wanted to take a minute to thank all of you for making our home buying / building experience a great one. Both teams, Providence and Prime lending were very informative and quick to respond to the multitude of emails my wife and I sent them.
Aside from a few minor delays, weather ect.....we appreciate the speed and quality that went into building our home, along with no broken promises or unresolved problems thus far. We entered our new house feeling good about everything Providence Homes /Prime Lending did to insure that our decision to build a new home was the right choice. We would, without hesitation, recommend Providence Homes or Prime Lending to anyone who is in the market for building a new home.
I just want to thank Providence Homes and especially Michael-ann Matchett for the incredible experience my family and I had building our first home. We felt like we were the only family having a home built. The care and compassion and the undivided attention we received was remarkable. We felt like we were family not just another customer.
From the moment we stepped through the Providence Homes front door to picking up our brand new mail keys was enjoyable, easy, reliable and they were on time with all they promised. If I had to do it all over again my family and I would! We will also recommend to all of our friends and family to always go with Providence Homes.
Thank you all so very much for the most fantastic experience of our lives.